Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website www.RadiantRecoveryRx.com, owned and operated by Radiant Recovery Rx (“we”, “us”, “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Use of the Website
You must be at least 18 years old to use this Website. By using this Website and by agreeing to these Terms, you warrant and represent that you are at least 18 years of age.
2. Intellectual Property Rights
All content on this Website, including but not limited to text, graphics, logos, images, audio clips,
video clips, digital downloads, data compilations, and software, is the property of Radiant Recovery Rx or its content suppliers and is protected by copyright laws and international treaties. You agree not to modify, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from or through this Website.
3. Products and Services
We sell skin care products for compromised skin. The descriptions of our products and services on the Website are subject to change without prior notice. We reserve the right to discontinue any product at any time.
4. Pricing and Payment
Prices for our products are listed on the Website and are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of any product or service.
5. Order Acceptance
Your submission of an order through the Website constitutes your offer to purchase the products or services specified in your order. We may accept or decline your order at our discretion. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
6. User Contributions
If you submit any material to the Website, including but not limited to comments, posts, or photographs, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
7. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall Radiant Recovery Rx, its affiliates, or their respective officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use or inability to use the Website.
8. Indemnification
You agree to indemnify and hold harmless Radiant Recovery Rx, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your violation of these Terms or your use of the Website.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of NC/ USA, without regard to its conflict of law principles.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Info@RadiantRecoveryRx.com
These Terms and Conditions were last updated on June 19, 2024.
Refund and Returns Policy
Effective Date: June 19, 2024
Welcome to RadiantRecoveryRx.com, operated by Radiant Recovery Rx LLC. We strive to ensure your satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand your rights and obligations when seeking a refund or returning a product purchased from our Website.
1. Eligibility for Returns
We offer returns and refunds under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receipt. We will provide a replacement or issue a full refund, including any shipping costs incurred.
- Incorrect Product: If you receive an incorrect product different from what you ordered, please notify us within 3 days of receipt. We will arrange for the correct product to be shipped to you or issue a full refund, including any shipping costs incurred.
- Change of Mind: For non-defective products, we accept returns within 14 days of delivery. The product must be unused, in its original packaging, and in resalable condition. You are responsible for return shipping costs.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at Info@RadiantRecoveryRx.com to request a Return Authorization (RA) number and further instructions.
- Pack the product securely in its original packaging (if available) along with all accessories and documentation.
- Clearly mark the RA number on the outside of the package.
3. Refund Process
Upon receiving and inspecting the returned product, we will notify you via email regarding the status of your refund. Refunds will be issued using the original payment method, excluding any shipping costs, within 5 days of approval.
4. Exclusions
- Downloadable Products: Due to the nature of digital downloads, they are generally non-refundable after purchase. However, if you encounter issues with your download, please contact us for assistance.
- Customized or Personalized Products: Products that have been customized or personalized according to your specifications may not be eligible for return unless they are defective.
5. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Info@RadiantRecoveryRx.com