Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:
Store Credit Only
- We do not offer refunds for any purchases. However, if you have an unopened and unused product, you can receive store credit for your purchase. If the item(s) are open, the customer will be subject to a 25% restocking fee.
Eligibility for Store Credit
- To qualify for store credit, items must be unopened and unused.
- You must contact us within 14 days of receiving your order to initiate the return process.
Damaged Items
- If your item arrives damaged, please provide proof of damage (such as photos) when you contact us. We will assess the situation and may offer a store credit based on the evaluation.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at Info@RadiantRecoveryRx.com within 14 days of receiving your order.
- Provide Details: Include your order number, the item you wish to return, and a brief explanation.
- Receive Instructions: We will provide you with instructions on how to proceed with your return.
- Return Item(s): Customer will be responsible for return shipping costs. Item must be unused & unopen to potentially receive a store credit
Additional Notes
- Store credits will be issued once we receive and inspect the returned item.
- Store credits can be used for future purchases on our website and do not expire.
We appreciate your understanding and support! If you have any questions, feel free to contact us.